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Returns Policy – Wisden Shop

Your satisfaction is paramount to us. The Wisden Shop will therefore allow returns in most circumstances, if your item is returned unused, in its original packaging and in new condition, and within 14 days of placing your order (or 30 days in the case of Signed Memorabilia).

However, our returns policy differs based on the item, so please follow the below breakdown for each product category:

Books, Magazines & Nightwatchman
You can return any item within 14 days of placing your order. Please mark ‘Return to sender’ on the packaging and cross out/cover your postal address. The return address will be marked on your packaging – please ensure this is visible when re-sealing the package.

If the item is damaged or incorrect you will receive a full refund. If you are returning a damaged item, please email shop@wisden.com beforehand and include an image of the item.

If you are returning an item for any other reason you will receive a refund equivalent to the full value of your purchase minus:

  • a) the postage we charged and
  • b) a 15% administration fee.

The item must be returned in its original condition and packaging to be valid for a refund.

Drinks, Glassware, Beermats, Unframed Posters, Umbrellas, Jigsaws & Chocolate
You can return these items within 14 days of placing your order. If the item is returned unused, in its original packaging and in new condition, you will be refunded upon receipt.

Please note: we cannot refund any return postage costs unless the item you receive is damaged or incorrect. Please include your order confirmation email with any returns.  The return address for these items is:

The Wisden Shop
C/O Jez Lamb
The Big Padlock
Champions Business Park
Arrowe Brook Road
Wirral
CH49 0AB
United Kingdom

Signed Memorabilia
You can return any signed memorabilia item within 30 days of placing your order. If the item is returned unused, in its original packaging and in new condition, you will be refunded upon receipt.

Please note: if you have ordered a framed item, it is non-returnable. However, if your frame arrives damaged, we will replace this. We cannot refund any return postage costs unless the item you receive is damaged or incorrect. Please include your order confirmation email or proof of purchase with any returns. Our return address for signed memorabilia is:

The Wisden Shop
C/O Firma Stella
Unit 9, Buckholt Business Centre
Buckholt Drive
Worcester
WR4 9ND
United Kingdom

Framed Art
Framed art (posters or any of the Andrew Redden Collection prints) are non-returnable. However, if your frame arrives damaged, we will collect and replace it free of charge.

Clothing & Tote Bags
Although all our clothing and tote bags are made to order, you can return any item within 14 days of placing your order. If the item is returned unused, in its original packaging and in new condition, you will be refunded upon receipt. Please note: we cannot refund any return postage costs unless the item you receive is damaged or incorrect. Please include your order confirmation email with any returns.  Our return address for clothing and tote bags is:

Cricket Properties Ltd
Box 33, 4th Floor, Bedser Stand
The Kia Oval
London
SE11 5SS
United Kingdom

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